FAQs

What are your office hours?

Our office is open Monday-Friday, 8:00 a.m. to 6:00 p.m.

How are appointments for estimates scheduled?

Appointments are scheduled for Monday-Friday, between 8:00 a.m. and 8:00 p.m., and Saturday between 9:00 a.m. and 3:00 p.m., as available.

Do you provide free estimates?

Yes. Appointments for free estimates are generally available within 48 hours from the time you request an estimate.

Are you insured?

We are a fully insured company with both general liability and workers’ compensation coverage.

Are references available?

References are available upon request.

Do you recycle your material?

We recycle all concrete and ashphalt material removed from each job site.

Do you provide concrete services in the winter months?

All concrete work must be done when the temperature is above 32ƒ. All other services are performed throughout the year.

Are deposits required?

Generally, there is a deposit of one-third required on residential projects.

Will my property be protected from concrete trucks and other equipment?

Yes. We use a Bobcat to remove and install all material, including concrete. No heavy equipment is used directly on your property.

Are you affiliated with any industry organizations?

We are an accredited member of the Better Business Bureau with an A+ rating, and a member of the American Concrete Institute, Home Builders Association of Louisville. We are also a member of the St. Matthews Area Business Association.

 

CONCRETE MAINTENANCE GUIDE:

  • If instructed to do so, water the new concrete beginning four (4) to six (6) hours after it has been poured and for at least two (2) to three (3) days thereafter for approximately eight (8) hours a day until all of the concrete is the same color.
  • Although you may walk on newly poured concrete one (1) day after it is poured, it is not recommended that you do so if it can be avoided as the concrete is still curing and the surface can be scratched or damaged.
  • Remove leaves, grass and other debris from newly poured and curing concrete to prevent staining.
  • Do not drive on new concrete for at least seven (7) days after it has been poured.
  • Proper concrete sealer is recommended and should be applied after newly poured concrete has completely cured. Sealer should thereafter be applied every other year.*
  • Remove petroleum-based products such as oil from your car with dishwashing soap and water. Dawn dishwashing soap works well.
  • The first year after concrete is poured is the most critical year for avoiding concrete damage due to chemicals such as salt or other de-icing material. NEVER USE SALT OR ANY OTHER DE-ICING MATERIAL OR CHEMICALS on your concrete. Use sand for traction and ice control.
  • The proper way to handle Snow Removal or Ice Control is to first, shovel off as much of the snow as possible with a PLASTIC SNOW SHOVEL. Metal shovels used for Snow Removal can cause chipping of the new concrete. Second, once the shoveling is done, apply SAND or CAT LITTER to the travel areas of your concrete.
  • Sealing new concrete can help prevent the above known issues from chemical applications to concrete, but is NOT A GUARANTEE IT WILL PREVENT DAMAGE to the surface. Applying Sealer to concrete also helps the prevention of stains from leaves, silt, rust, oils from vehicles and bird droppings. Concrete sealer can be applied every (2) to (3) years. It is recommended to first pressure wash your concrete before applying the new coat of sealer to remove any embedded dirt or debris.
  • PROPER CARE OF YOUR NEW CONCRETE will add many years to the surface life and looks to your new concrete.

 

GUIDELINES FOR HIRING A QUALITY CONTRACTOR:

  • Get Three (3) Bids: Get three (3) bids to gauge the going rate for your project. Never jump at the lowest bid. According to consumer report surveys, consumers whom hired the lowest bidder usually received poorer work. Get written estimates that FULLY explain the bid. Estimates should include product and material costs and quantities as well as labor costs. An estimated timetable for the completion of the project is also suggested as part of the estimate. Use the bids to compare services and prices before making a final decision.
  • Get References: Get references from each bidder for work they have recently performed as well as older projects they have completed. A reputable contractor will be happy to provide you with the names and contact information of their satisfied customers.
  • Check Advertising and Websites: Review advertising such as your local Yellow Pages and company websites to determine if the business address, telephone number, owner information, etc. is the same as information provided to you, the Office of the Secretary of State, the Better Business Bureau, and licensing agencies.Websites can also often provide additional information such as project photographs and customer reviews.
  • Check for Proper Licensing and Insurance: Make sure the contractor is licensed to do business in your state and, if required, your local community. Make sure the contractor has the proper general liability and workermans’ compensation insurance. Request from the contractor a Certificate of Insurance including Workmans’ Compensation naming you as the insured. Check with your local government for permit requirements and confirm in writing with the contractor as to who is responsible for paying for permits on your project.
  • Check with the Better Business Bureau and your State Attorney General: The Better Business Bureau will have record of any complaints filed with them against a contractor, provide a business rating regarding the contractor, and provide whether the contractor is an “Accredited” member. Accreditation means that the contractor is an actual member of the Better Business Bureau.
  • Check for Registration with the Office of the Secretary of State: Check the Office of the Secretary of State’s records to determine if the contractor is a registered business in your state and, if so, if the company is in good standing. Also make sure they have a current address that is NOT a P.O. Box.
  • Obtain a Contract: A written, dated contract should include, but not always be limited to, specifications of work to complete the project, associated costs, and a payment schedule. Never sign a blank contract.
  • Pay by Check or Obtain a Written, Dated and Signed Receipt for Cash: Write a check to the contracting company rather than to an individual. Always obtain a written, dated and signed receipt when paying with cash. Thirty three percent (33% of the total project cost) down is a reasonable down payment. A reasonable and reputable contractor will generally never require final payment until the project is complete and to your satisfaction.

Helpful Links:

• Office of the Kentucky Secretary of State – http://app.sos.ky.gov/ftsearch/

• Better Business Bureau – http://www.louisville.bbb.org/find-business-reviews/

• Advertising – http://www.yellowpages.comhttp://www.yellowbook.com/yellowpages/?where=louisville%2c+ky

• Search Engines: http://www.google.comhttp://www.yahoo.comhttp://www.bing.com

• Angie’s List – http://www.angieslist.com